Refund policy

Exchanges & Store Credit Only
We want you to love your Poshy piece. Wrong size? Not your vibe? No stress. We do exchanges and store credit, and we'll make it easy.

How it works
- Email us at getposhy@themainsevent.com within 14 days of delivery with your order number and what's up.
- Items need to be unworn, unwashed, and in their original packaging, with proof of purchase (your order number works).
- We'll swap it for a different size or style, or give you store credit to spend on whatever catches your eye next.
- We don't do cash refunds for change-of-mind returns. It's exchanges and store credit only.
- Store credit is issued within 5-10 business days after we receive and inspect your item.
- Return shipping is on you, unless we made a mistake or your item arrived damaged.

What can't be exchanged
- Earrings and other pierced jewelry once opened (hygiene, you get it), unless defective.
- Custom, personalized, and team orders are final sale, unless they arrive damaged or defective.

Damaged or defective? Let's fix it.
If something shows up damaged or just not right, contact us within 7 days of delivery with a photo of the item and the packaging. We'll make it right with a replacement or a refund, and we'll cover the return shipping.

Not sure your situation fits? Email us at getposhy@themainsevent.com and we'll hop on a call and work it out together.